Thank you for booking with SmartFlightsDeal.com. We are committed to providing exceptional service and customer satisfaction. This Refund Policy outlines the terms under which you may be eligible for a refund on our services.
Interpretation and Definitions
Interpretation
Capitalized terms in this document have specific meanings. These definitions will apply whether they appear in singular or plural form.
Definitions
Company (referred to as "the Company," "We," "Us," or "Our") refers to Smart Flights Deal, located at 431 S Burnside Ave Ste 2E, Los Angeles, California - 90036.
Services refer to the booking services for flights provided on our Website.
Website refers to SmartFlightsDeal.com, accessible at https://smartflightsdeal.com/.
You refers to the individual or entity accessing or using our Services.
Order Cancellation and Refund Rights
Flight Cancellations
Non-Refundable Bookings: Many flight bookings are non-refundable and are subject to airline-specific terms and conditions. Please review the airline’s policy carefully before booking.
Refundable Bookings: For refundable bookings, requests for cancellations and refunds will be processed per the airline’s policies. Additional charges, including cancellation fees, may apply.
Company Processing Fees: SmartFlightsDeal.com may charge a processing fee for handling cancellations and refunds. These fees will be disclosed at the time of booking or cancellation.
How to Request a Cancellation or Refund
To cancel a booking, please contact us via email at info@smartflightsdeal.com. We will guide you through the cancellation process and inform you of any applicable charges.
Refund Processing
Refunds, where applicable, will be processed within 7-14 business days from the date of confirmation. Refunds will be issued to the original payment method.
Please note that timelines may vary based on airline policies and payment provider processing times.
Service Charges and Fees
SmartFlightsDeal.com may charge non-refundable service fees for bookings, changes, and cancellations. These fees cover our administrative and service expenses and are not refundable.
Conditions for Returns of Service Fees
In cases where a refundable booking is canceled within the specified timeframe, we may issue a partial refund of our service fees, excluding any third-party fees or airline charges.
Gifts or Promotions
Bookings made as gifts or under promotional conditions may have different terms. Please check specific conditions at the time of purchase.
Contact Us
For questions regarding this Refund Policy or to initiate a refund or cancellation, please reach out to us at:
Email: info@smartflightsdeal.com
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